Job Details
Priority Candidates will be considered in the first instance
Wigan Life Centre North and Leigh Life Centre, with the requirement to travel to various venues across the borough as needed
Salary: Grade 6 – 7 positions available:
2 x 37 hours (Salary from and to: £28,624 to £31,586)
2 x 29.6 hours (Salary from and to: £22,899 to £25,268)
2 x 25 hours (Salary from and to: £19,340 to £21,341)
1 x 18.5 hours (Salary from and to: £14,312 to £15,793)
We're on a journey to build a workforce reflective of our Borough.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Your role:
Your role will be to support our data led approach to maximise income and welfare rights and advice and referrals for support from professionals and the borough’s residents, using the most appropriate contact channels, like face to face, phones, letters, emails and text messaging.
You will provide a comprehensive, efficient, and effective, face to face provision, including Welfare Support, Council Tax, Blue Badges, and general Housing advice delivering first point of contact resolution.
You will provide a frontline service to residents who may be vulnerable individuals with complex needs that are of a sensitive nature.
You will assess, calculate, decide and award claims including, but not exclusively, Council Tax Reduction, Discretionary Housing Payments and Discount and Exemptions, supporting residents to complete forms for Housing Benefit and associated processes, Blue Badges and any other entitlement they may have.
You will support the facilitation of income maximisation activities in community and local authority venues, working with partner organisations to improve customer experience and outcomes for them.
About you:
You will be highly motivated and enthusiastic with experience of working in a fast-paced environment, meeting a variety of demands whilst maintaining quality and accuracy.
You will be customer focused and intensely keen to make a positive difference to the team. You will be a great communicator who is used to dealing with a range of people at all levels both internally and externally.
You will have excellent I.T. skills, with experience of inputting and extracting data from systems and an ability to utilise functionality to enhance the customer experience.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
Our team thrive from working in a busy and pressurised environment. Our advisors embrace and effectively engage with our residents to ensure that their income is maximised as we continue to see the cost of living rise. By placing the customer at the heart of everything we do, the principles of early intervention, prevention and asset based conversations are the norm, and customers circumstances are fully understood to explore all additional support possible.
For us, it’s not just about all we achieve as an organisation, but how we do it. Therefore, all employees are expected to display our TeamWigan behaviours. Our asset-based approach puts residents needs at the heart of everything we do.
We can offer you a competitive salary and pension, a generous annual leave allowance, numerous salary sacrifice schemes, flexible and agile working arrangements, professional development opportunities and a rewarding, challenging career.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
Prove your right to work to an employer
For an informal discussion about this role, please contact Lorraine Greaves - Business Partner Income Maximisation by emailing L.Greaves@wigan.gov.uk
Interview date: W.C 25th August 2025
This position is subject to Basic Disclosure Procedures
The employer is committed to safeguarding
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