Job Details
Grade- £28,142 to £31,022
Contract: Fixed Term until 31/03/2027
Interview date: TBC
For further information about this role, contact: jen.rudd@bolton.gov.uk
Unfortunately, we are unable to offer sponsorship for this role.
Artificial Intelligence (AI)
Please read the detailed information at the bottom of this advert before you make an application as it may be rejected if we detect AI use.
Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible
The Role
£28,142 to £31,022, pay award pending
As a Digital, Employment and Skills Support Assistant, you’ll play a vital part in helping Bolton residents build the digital skills, confidence and opportunities they need to thrive. Working within our Digital Employment and Skills team, you’ll support the delivery of community‑based programmes that provide access to free connectivity, devices, digital skills training and employability support. These programmes directly contribute to the Bolton 2040 Vision and the outcomes of the Crisis and Resilience Fund.
You’ll work across libraries and community settings to help residents improve their basic digital skills, access online services, and take steps toward personal development and sustainable employment. You’ll also help coordinate our digital inclusion services, including digital enquiries, ESOL support, device loans and gifting schemes.
Partnership working is central to the role. You’ll collaborate with community groups, volunteers, and partner organisations to understand local needs, promote our services, and ensure residents can access the right support at the right time. You’ll also contribute to the organisation of community events, gather performance data, and help ensure our programmes run efficiently and effectively.
This is a hands‑on, people‑focused role where you’ll make a real difference to residents who face barriers to digital access, employment and inclusion.
Within your cover letter please answer the following questions:
1. Describe a time you supported someone to develop their digital or employability skills - Please explain the situation, what support you provided, how you adapted your approach to their needs, and the outcome.
2. Give an example of how you have worked with community groups, volunteers or partner organisations. Tell us how you built relationships, identified needs, and contributed to delivering a successful activity, project or service.
3. Tell us about a time you had to organise your workload to meet deadlines or deliver a project
Describe how you prioritised tasks, overcame challenges, and ensured a
high quality service for customers or service users.
About You
You’ll be someone who is passionate about supporting people in the community and committed to helping residents overcome digital and employment‑related challenges. You’ll bring creativity, empathy and strong communication skills, enabling you to listen, understand individual needs and deliver support clearly and confidently.
You’ll have experience working with people with a range of needs- ideally in a community, learning or employability setting- and you’ll be comfortable using a variety of digital devices, platforms and tools. You’ll be confident in using ICT, including Microsoft applications, email, the internet and social media, and able to explain digital concepts in a simple, accessible way.
You’ll be organised, able to prioritise your workload, and happy working flexibly across the borough, including occasional evenings and weekends. You’ll also be someone who enjoys working with volunteers, supporting their development and helping them deliver high‑quality digital support.
Most importantly, you’ll be enthusiastic about digital inclusion, committed to Bolton Council’s values, and motivated by the opportunity to make a positive impact in local communities.
About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.
Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.
As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.
Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.
Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience, answer the questions and explain how you believe they make you a strong fit for this role.
Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.
For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk